HOW IT WORKS

CRAFT CLUB FAQs

You can join the loyalty program by clicking the 'SIGN UP' button on our website. You'll need to create an account or log in if you already have one.

By joining our loyalty program, you can earn points for your purchases and activities, which you can then redeem for discounts on future purchases. Plus, you'll get access to exclusive rewards and promotions.

You can earn points by performing various activities such as following our Instagram, signing up for our newsletter, or placing orders. Each activity has a different point value. For example, following us on Instagram earns you 50 points.

For every order you place, you earn 1 point for every Euro spent. Points are calculated based on the order total excluding shipping fees.

You can earn a special birthday reward of €10 off a €50 or more order (any orders in local currency will be converted)

Make sure to update your birthday information on the Rewards pop up to get your discount when your special day comes!

You have to enter your birthday at least 30 days in advance to receive the reward.

Yes, signing up for our newsletter earns you 50 points. This is a one-time reward for new subscribers.

Yes, you can combine discount rewards with product and shipping discounts. However, some exclusions may apply.

There are no specific limits to how many points you can earn, but certain activities like following on Instagram or signing up for the newsletter have limits on how many times you can earn points for them.

Yes, points expire 2 years after they are earned. Make sure to redeem them before they expire to make the most of your rewards.

If no longer want to collect points on your purchases please email our customer services team who will be able to remove you from the program.

The maximum amount of points that can be claimed is 1500 per order.